Privacy Policy

At English Way Language Training FZ LLC (“English Way,” “we,” “our,” or “us”), located in Unit 101, Block 3, Dubai Knowledge Park, United Arab Emirates, we are fully committed to safeguarding your privacy and ensuring that your personal data is handled responsibly and transparently.

Contact Information

• Phone: +971 43 200020

• Email: support@englishway.com

• Website: www.englishway.com

1. Overview

This Privacy Policy outlines how English Way collects, uses, shares, and protects personal information from students, clients, partners, employees, and website users. We comply with global data protection regulations, including the General Data Protection Regulation (GDPR), and prioritize transparency in all our data practices.

2. What Information We Collect

We may collect and process the following personal data:

• When you apply or enroll in a course

• When you contact us via email, website forms, phone, or social media

• When you engage with us as a partner, supplier, or agent

• When you apply for a job or collaborate with us professionally

• When you participate in photos, videos, surveys, or provide feedback

Types of data we may collect include:

• Name, nationality, contact details, identification/passport information

• Educational background and course preferences

• Payment and transactional details

• Social media or website interaction data

3. Legal Basis for Processing

We rely on the following legal grounds to process your data:

• Consent: For marketing communications and use of photos/videos

• Contract: To deliver services you’ve enrolled in

• Legal Obligation: To meet regulatory and reporting requirements

• Legitimate Interest: For operational improvement and service delivery

4. Purpose of Data Use

We use your personal data to:

• Process course registrations and service bookings

• Provide personalized support and educational content

• Communicate updates and relevant offers (with consent)

• Manage professional or commercial partnerships

• Fulfill legal obligations and resolve disputes

5. Data Sharing & International Transfers

Your data may be shared with:

• Educational agents, host families, accommodation providers, and transport partners (only when required to fulfill a service)

• Legal authorities where required by UAE law

• Our CRM and service providers under strict data processing agreements

Some data may be transferred outside the UAE when necessary to perform a contract. We ensure our partners follow secure data practices in compliance with applicable laws.

6. Data Retention

We keep your data only as long as necessary:

• For active students: until the course and related services are completed

• For legal and operational requirements: as mandated

• For marketing: until you opt out or withdraw consent

• Depersonalized records may be kept for analytical purposes

7. Your Rights

Under applicable law, you have the right to:

• Access the personal data we hold about you

• Correct inaccurate or incomplete data

• Request deletion or restriction of your data

• Withdraw your consent at any time

• Object to certain types of processing

To exercise these rights, please contact us at support@englishway.com.

8. Website Usage & Cookies

We use cookies to optimize your experience on our website:

• Session cookies to keep you logged in

• Analytics cookies (Google Analytics) to understand website usage

• Embedded service cookies (YouTube, Facebook) to enhance user interaction

You can manage cookies through your browser settings. Note: Disabling cookies may affect website functionality.

9. Third-Party Websites

Our site may contain links to third-party sites, such as Facebook Lead Ads. When you interact with these, your data may be passed to us securely via our CRM. We encourage reviewing the privacy policies of those external sites.

10. Complaints

If you believe we’ve mishandled your data, we encourage you to first contact our support team at support@englishway.com. If you’re unsatisfied with our response, a formal complaint can be submitted in writing to our management team. All complaints are reviewed per applicable data protection guidelines.

English Way Language Training FZ LLC Unit 101, Block 3, Dubai Knowledge Park, UAE
 +971 43 200020
www.englishway.com
support@englishway.com